Privacy Policy - RDPSchool

1. Overview

RDPSchool ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights regarding your information. By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

2.1 Information you provide directly:

Name, email address, and contact details when registering or contacting support
Billing and payment information when purchasing services
Communications you send us via support tickets, email, or chat

2.2 Information collected automatically:

IP address and browser/device information when you visit our website
Pages visited, time spent on pages, and referring URLs (via server logs)
Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Information

We use your information to:

Provision, manage, and maintain your hosting services
Process payments and send billing notifications
Respond to support requests and communicate about your account
Send important service announcements and security alerts
Detect and prevent fraud, abuse, and unauthorized access
Improve our website, services, and customer experience
Comply with applicable legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

Payment processors: To securely process transactions (e.g., PayPal, Stripe). These processors have their own privacy policies.
Infrastructure providers: Datacenter and network partners necessary to deliver your services.
Legal authorities: When required by law, court order, or to protect the rights and safety of our customers or the public.
Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account termination, we may retain certain data for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements. Server data is deleted upon account termination unless a backup was requested.

6. Cookies

We use cookies and similar technologies to:

Maintain session state and keep you logged in
Remember preferences and settings
Analyze website traffic and usage patterns

You can control cookie behavior through your browser settings. Disabling cookies may limit functionality of our client area.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption of sensitive data in transit (HTTPS/TLS), access controls, and regular security audits. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data, subject to legal retention requirements
Portability: Request transfer of your data in a machine-readable format
Opt-out: Unsubscribe from marketing communications at any time

To exercise any of these rights, contact us at [email protected].

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with their data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify customers of material changes by posting a notice in the client area or via email. Continued use of our services after changes constitutes acceptance of the revised policy.

11. Contact Us

For privacy-related questions or requests, please contact: [email protected]